NOTE: Working REMOTE within the territory which includes Fargo, ND and the surrounding area
Summary:
- Client is seeking a Sr. Property Claims Representative to join our field claims team.
- You'll be providing a consistent, positive, and satisfying claims experience for our clients through the proper investigation, evaluation, negotiation, and settlement of property claims.
- You'll learn how to use innovative technologies, i.e., drones for property inspections.
- In addition to on-site inspections, we also use virtual claim handling software to lead our clients safely and expertly through the claim process.
This position allows full-time field work within the territory for this position which includes North Dakota and Northwestern Minnesota.
How does a Sr. Property Claims Representative make an impact?
- Investigates claims by determining applicable policy coverage, evaluates, negotiates and settles assigned claims.
- Initiates contact with insureds, claimants, and all relevant parties to gather basic information, obtain recorded statements (when necessary), and explain the overall claims process.
- Completes physical and/or virtual inspections of damaged property (when necessary), evaluates damages, and prepares written estimates according to policy provisions and liability.
Qualifications:
- Multilingual is preferred.
- Working knowledge of Microsoft WORD and Excel (or their equivalents), Xactimate, and/or other claims estimating software (as applicable).
- Possesses competent knowledge with residential and commercial construction techniques.
- This job operates in a work from home and virtual office environment with a mobile office/company vehicle to work from and utilize for transportation to and from appointments.
- Work may extend beyond normal business hours as business needs dictate.
- Must possess and maintain a valid driver's license with the ability to drive an automobile.
- Must have the physical dexterity to walk, reach, climb, and crawl to inspect damage, sometimes in unfavorable working conditions or inclement weather.
- The ability to lift, carry and climb ladders weighing up to 50 pounds to perform roof inspections may be required.
- May be called upon for catastrophic duty.
- Maintains the appropriate adjuster's licensing as required by the states in which we do business.
- Part 107 drone license required for roof inspections.
- License must be obtained within 5 months of start date; must pass exam within 3 attempts.
- Typically requires 7 years of relevant experience or a combination of related experience, education and training.
What are the 3-4 non-negotiable requirements of this position?
- Must have field property adjusting experience with an insurance carrier (not looking for independent adjusters)
- Construction experience
- Must live in territory Fargo, ND and surrounding area including Northwest MN
- Excellent customer service skills
